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SERVICE

1. Question:Are you manufacture?

Yes,we are the professional manufacture which have more than 5 workshops.

2. Question: How about delivery time?

1).Delivery time: normal machines: 20-30days. For PVB line and Tempered  Glass furnace: 80-90days. If for small glass machines, 7-15days.
2).24 hours for after -sale service
3).more than 20 years experience in glass processing field.
4).fluent English ,communication barrier free

3. Question:What’s the guarantee ?

1).Our guarantee for 24 months.
2).24 hour’s technical support by email or calling
3).English manual and video tutorial
4).18 months quality guaranty for the machine (excluding the consumables)
5).We will provide the consumable parts with distributor price
6).24 hours on line service each day, free technical support.

4。 Question: Do you provide equipment operation training?

A: Yes. We can send professional engineers to the working site for equipment installation, adjustment, and operation training. 

5. Question:if our price is higher than another company or factories ?

please check, what is the different of the machine parts ,service and guarantee, especially the machine inner electric parts, sometimes, if machines have breakdown, the most reason is the machine inner electric parts problem, but we use the famous and reliable parts for the machines inside。

6. Question: What is the payment ?

Usually 30% as deposit, 70% before shipment by T/T. For Laminated line and Tempered glass furnace 30% as deposit, 65% before shipment  by T/T, 5% after installation and training.  L/C ,West-union is also available.
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